Our Policies



Outcomes and No Refund Policy

Treatment Outcomes

Results from medical aesthetic treatments, procedures, and programs vary by individual. Noticeable or lasting results may require multiple sessions or courses of treatment. No specific outcomes or results are guaranteed.

Risks, Complications, and Recovery

All medical treatments, procedures, and programs carry inherent risks. Complications or delays in recovery may occur and may require additional treatment or intervention. Recovery times vary and may impact a patient’s ability to resume normal activities. Select  Health Collective is not responsible for indirect, incidental, or economic losses resulting from complications, delayed recovery, or variations in treatment response

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Additional Treatment

Additional treatment, procedures, or interventions may be medically indicated and recommended at the discretion of the provider based on individual response and clinical judgment. Such services are not included unless explicitly stated and may incur additional fees.

No Refunds, Transfers, or Credits

All services rendered are final. Packages, programs, and treatments whether fully or partially unused are non-transferable, non-refundable, and not eligible for store credit. No refunds or credits will be issued for dissatisfaction with results, unmet expectations, or lack of visible results.



Concierge Medical Services

Evaluation, advice, diagnosis, or treatment of conditions or symptoms not directly related to the scheduled appointment are considered concierge medical services. These services are provided at the discretion of the provider and may incur additional charges. Any related follow-up visits or treatments will also result in additional costs.

Respectful Care and Right to Terminate Services

We are happy to care for and serve our patients and are committed to providing a respectful, safe, and supportive environment for everyone. To maintain the highest standard of care and ensure the safety and well-being of patients, staff, and providers, we reserve the right to refuse or discontinue services at any time.

Behavior Expectations

Discrimination, harassment, threatening conduct, aggressive behavior, abusive language, or inappropriate behavior toward staff, providers, or other patients will not be tolerated. This includes behavior based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected characteristic under New York State or federal law.



Commitment to Respect

We believe a successful healthcare relationship is built on mutual respect, trust, and clear communication. We are always happy to address questions or concerns and work collaboratively to maintain a positive experience for everyone.

Package Expiration Policy

Packages, programs, and bundled services must be completed within the designated timeframe outlined in the individual treatment plan and, in all cases, no later than twelve (12) months from the date of purchase, unless otherwise stated in writing.

Any services not used within the applicable timeframe will be forfeited and are not eligible for refunds, transfers, extensions, or store credit.



Timeframes are established to support clinical appropriateness, treatment effectiveness, and continuity of care.

Appointment Attendance and Late Arrival Policy

Appointments are reserved specifically for the scheduled patient. We appreciate timely communication so we may best serve all patients.

• A $50 no-call, no-show fee will be charged for appointments missed without notice.
• Appointments canceled or rescheduled with less than 24 hours’ notice will incur a $50 late cancellation fee.
• Repeated no-call, no-show appointments may place the patient at risk of dismissal from the practice, at the discretion of the practice.

Late Arrivals

Patients arriving 10 minutes or more after their scheduled appointment time may need to be rescheduled to ensure appropriate care for all patients.

We understand that unexpected delays can occur and will make reasonable efforts to accommodate late arrivals when possible. Patients are encouraged to call or text the office as soon as they anticipate being late so we can determine the best course of action.

Body Sculpting Package Deposit Summary

Body sculpting packages require a mandatory consultation prior to treatment. A non-refundable deposit equal to 50% of the total package cost is required at the time of booking to secure treatment dates and allow for advance ordering of treatment-specific products and supplies. The deposit will be applied toward the total cost of the package and is non-transferable and non-refundable.

Messaging and Communication Policy

We value open communication with our patients and want to make sure concerns are addressed in the most effective and thoughtful way. To support high-quality care and timely responses, we ask that communication be used as outlined below.

Scheduling Appointments

For routine scheduling, rescheduling, or general inquiries, patients are encouraged to use our online booking system whenever possible. This allows us to manage appointments efficiently and ensures faster service for everyone.

Last-minute cancellations or same-day scheduling issues may be communicated by phone or text.

Urgent Concerns

For urgent concerns, we kindly ask that patients call the office directly whenever possible so we can respond promptly. Please leave a message if call cannot be answered. 

Urgent concerns may include:

·        Unexpected or concerning treatment reactions

·        Significant pain, swelling, bruising, or other symptoms requiring timely evaluation

Text messaging may be used for urgent concerns if calling is not immediately possible. In these situations, an in-person appointment will often be scheduled, as proper assessment is best done in person.

Follow-Up and Treatment Adjustments

For concerns related to treatment outcomes such as feeling that a treatment has not fully taken effect or that an adjustment may be needed, please schedule a follow-up appointment. In-person visits allow us to accurately assess and provide appropriate care rather than relying on extended text conversations.

Text Messaging Guidelines

Text messaging is intended to support care, not replace clinical visits. To help us remain fully present with patients during appointments, we kindly ask that messaging be reserved for time-sensitive matters. Extended back-and-forth conversations by text are discouraged, as in-person evaluation allows for the best treatment outcomes.

Response Times and Office Hours

·        Our regular business days are Tuesday through Friday.

·        Messages are monitored and responded to during business hours.

·        Non-urgent messages, including refill requests or general questions, may receive a response on the next business day.

·        Messages sent outside of business hours should be reserved for urgent concerns only.

Our Commitment to Care

We believe the best care happens through thoughtful, in-person evaluation and clear communication. These guidelines help us remain attentive, focused, and available while providing the highest standard of care to every patient.



We appreciate your understanding and cooperation.

Your Journey to Balance Starts Here

Every confident step forward begins with a simple conversation. Discover what care feels like when it’s built entirely around you. Start your journey with a personalized consultation at Select Health Collective in Pittsford, NY.